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Trust


Deep convictions equal a strong you

 

The Corner Post Principle comes from wire fence building. The deeper you build your corner posts, the stronger the fence’s foundation and thus you can stretch the fence farther.

Expert leaders with solid personal leadership insight view their character as their corner posts. This includes trustworthiness, honesty, collaboration over competition, sticking to commitments, a strong work ethic and, most importantly, integrity.

Stephen Covey on integrity…

One of the most important ways to manifest loyalty is to be loyal to those who are not present. In doing so, we build the trust of those who are present. When you defend those who are absent, you retain the trust of those present.

 

Seven Secrets to Integrity

  1. Know when to say no to projects, ideas, and even jobs that aren’t congruent with your core values.
  2. Especially during your busiest hours, stay committed to a pre-defined list of priorities.
  3. Over-promise and over-deliver. Many times integrity at work and at home manifests itself through your work ethic.
  4. Gain clarity on all time and duty expectations. The clearer you understand what others need from you, the more specifically you can live up to those expectations.
  5. Apologize when necessary. Integrity is not about being right or having the answer all the time. Many times it only takes saying “I’m sorry” when other people would just walk away.
  6. Remember that you aren’t what you do once, you are what you do repeatedly. This is also an excellent metric when examining the other’s behavior.
  7. Respect people’s time and show up early. It is amazing how a person’s core integrity is illuminated in even the smallest of gestures.

Rhett Laubach is a professional speaker, author, leadership expert, and founder/operator of YourNextSpeaker, LLC in Edmond, OK. For 15 years, Laubach has presented interactive, educational programs, in 35 states, to more than 500,000 individuals. He also coaches hundreds of individuals to develop their communication skills. To learn more visit www.YourNextSpeaker.com, PLI Blog: pliblog.YourNextSpeaker.com, & Speaking Blog: speak.terapad.com.

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Why expressing your gratitude can take you further than you think

Sometimes a picture hits you and makes you stop and think. That’s what happened to me when I came across this on the web (You can find it at You give me faith).

Our grab-and-go, macho, Hamburger Management organizations aren’t big on gratitude: they’re much more focused on what they can get—preferably for nothing. They also carry around this fixed mental assumption that people only do things for some material reward. That’s why their idea of “incentives” always comes back to money.

Not only is this picture of the world wrong, it’s insulting to all the decent people out there who still believe in civilized values and know just how much we depend on one another. Ignoring gratitude makes you selfish, and being selfish makes you vulnerable.

It’s becoming a gratitude-free world in some places

If everyone is out for themselves, you can expect neither help nor consideration when you get into trouble. You are truly alone, with only your own strength and cunning to depend on. Worse, you can firmly expect others to try to trip you up, if they can, since you represent nothing to them but competition.

That, of course, is exactly the behavior you find from assholes and those whose only aim in life is to climb to the top, probably over the bodies of those they encounter along the way. They’ll take your help, if you are willing to offer it. Hell, they usually demand it. Just don’t expect any gratitude or help in return.

These jerks aren’t dumb, of course. They know perfectly well that their style of operation—their game plan—is a case of “eat or be eaten.” They know how vulnerable it makes them, which is precisely why they are so ruthless. In a world without gratitude, only those at the very top have any security—and theirs only lasts just so long as they can hang on to that alpha position.

It’s time to call a halt

Gratitude isn’t just a pleasant trait, it’s also a very powerful one.

Thanking others and recognizing how much we all depend on support and co-operation makes it far more likely that help will be there when you need it. Those who help others most freely are most likely to be helped in their turn—provided that gratitude as recognized for what it is: a major constituent in the glue that holds together groups of all sizes, from a few friends to society as a whole.

A grateful customer is more likely to overlook future mistakes and stay loyal despite the temptations offered by competitors. A grateful employee is less likely to leave when times get tough. Grateful colleagues pull together. Grateful bosses trust their people more and are trusted more in return.

You cannot buy goodwill of that kind, no matter what incentives you offer. Today’s bonus may become tomorrow’s expectation, but genuine gratitude can last for a lifetime.

It’s good to see that some people still value it as it deserves.

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Before deferring to authority, start trusting your reason and common sense

What The Buddha said more than 2500 years ago is still worth hearing. Authority—a.k.a. “the experts”—may have no better answers to problems than you can find for yourself.

It’s fascinating how what goes around, comes around.

The Buddha counseled people against putting their trust in expert authority—including himself.

Today’s Management Issues reports on a study that shows that the ability of experts to predict outcomes in tough situations is little better than guesswork.

A study about predicting the outcome of actual conflicts has found that the forecasts of experts who use their unaided judgment are actually little better than those of novices or random guesswork. [. . .] What they found was that the experts — conflict, domain and forecasting specialists — correctly forecasted the decisions made by the various parties in only a third (32 per cent) of the cases. That’s barely better than the strike-rate of the undergraduates, who got it right 29 per cent of the time. Just using random guesswork would deliver the right outcomes 28 per cent of the time.

To be fair, the study used “unaided judgment” as its basis. Experts sometimes have access to sources of information that are not open to ordinary people and which might help them do better.

However, the point remains that using your own common sense looks to be just about as good a guide to tough decisions as the judgment of experts.

Kesten Green said that the research has serious consequences for foreign policy and business: “Forecasting problems such as this are the stuff of not only international relations but also of takeover battles, commercial competition, and labor-management disputes. In most cases, experts use their judgment to predict what will happen. How good are their forecasts? The short answer is that they are of little value in terms of accuracy. In addition, they lead people into false confidence.”

In a crisis? Ignore the experts by Management Issues.

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Why truth matters more in business life than many currently believe.

Truthfulness is often an early casualty in the path of macho management. Such “soft” virtues as honesty and truthfulness are treated with disdain by hamburger managers, obsessed as they are with getting results and winning by any and all available means. This is a bad mistake, and one that is nearly always punished in due course.

Here’s an interesting piece from yesterday’s Huffington Post on the topic of trust. The starting point is the case of the CEO of Whole Foods and his anonymous blogging that hyped his own business (and even praised his hair style) and knocked the competition.

A few short extracts will give you the flavor:

What signal does Mackey’s behavior send to Whole Foods executives and employees? That deception is practiced by their CEO and therefore an acceptable practice? What signal does this send to Whole Foods suppliers? That representations may not be what they seem?

Stephen M.R. Covey’s important recent book The Speed of Trust: The One Thing that Changes Everything, reminds us of the business case for being trustworthy and being seen as trustworthy. Character is first among equals in leadership requirements. Reputation takes years to build and seconds to destroy.

And Thomas Friedman’s excellent op-ed piece (“The Whole World Is Watching”) underscores a new fact of life these days: your behavior, words and deeds are part of a permanent record, enabled by the internet.

Hopefully, we are coming to an end of the tolerance given to unethical and unpleasant behavior by leaders, just as long as it “produces results.”

Of course businesses need results: their survival depends on them. But how those results are obtained isn’t irrelevant. Business is part of life and our society. It isn’t some separate sphere with its own rules and standards, independent of the demands of a free and civilized way of living.

People have always held their leaders accountable for their behavior—eventually. It may take a while. There’s often a period when leaders are given the benefit of the doubt; or when the novelty of an approach, or the presence of a fresh face, can obscure what is going on. Yet in the end, even the most ruthless and devious leader will make some error. At that point, all the envy and dislike that has been building up tends to come out and cause a violent delight in hastening their downfall.

Truth is too precious to ignore

Truth is the basis for all civilized societies. Without knowing, truthfully, what is happening, democracy is neither effective nor, ultimately, possible.
No one can be truly free if they are being kept in ignorance at the same time.

Truth is also essential to trust. Despite the faux-sophisticated sneers of macho managers and financial whiz-kids, all business depends utterly on trust. You have to believe that, in the vast majority of instances, people will honor contracts, deliver what they promised, and pay what has been agreed. Where there is no trust, every small thing has to be checked constantly; no one can be allowed to work without constant supervision; no message can be transmitted with being checked and re-checked every step of the way.

No truth = no trust = massive waste of resources

Can you imagine what all this would cost? How much every transaction would be slowed down by all the checking and auditing involved? How much time, energy, and money would go to waste on the conflicts, lawsuits, and bickering that would result? There is enough erosion of trust as it is to suggest just a tiny fraction of what would happen if trust broke down more significantly.

There used to be a time when society forced business leaders to practice greater honesty and trustworthiness. Sayings like “my word is my bond” summed up the prevailing notion that dishonesty and lying were not to be tolerated among those who controlled the business world.

Of course there were rogues too. There always have been. But they weren’t praised and excused in the way that they are today. Making money was more often seen as a slightly distasteful business: an activity that had to be conducted with one hand held over the nose. To be rich through business might well not win you respect in polite society. The only way to avoid the stigma of “trade” was to be known for your absolute probity—even if it cost you some of the potential profits.

This seems quaint today, when being rich can appear to absolve you from every character flaw and sin. In reality, that isn’t true. Lying, cheating, and betraying others to enrich yourself are still, I believe, intensely distasteful to most people. The public may be dazzled for a while by fame and glamor, but it always wears off.

For long-term success, the truth isn’t just something, it’s everything

From time to time, people ask me how they can choose the right path in life; how they can avoid stress and burnout; how they can be happy.

If I knew all those answers, I would be some kind of superman and I’m not. All I know are a few of the most important questions. And I know that telling and facing the truth is such an essential part of any answer to life’s problems that it’s hard to overestimate its importance.

If you don’t tell the truth, especially to yourself, you are living a lie and are so far off any sensible course that disaster seems inevitable. How can you find any answers to the problems of your life if you won’t be truthful about them, even to yourself? How can you get people to help you if you lie to them?

If you won’t face the truth, you’re a fool. You may be able to convince yourself of your deceptions and evasions. You may be able to convince other people too, at least for a time. But you can never, never, deceive reality. Try all you want, reality will proceed on the basis of a strict adherence to the facts. It will treat your fantasies with contempt and you with impersonal accuracy. All you will have done is compound any problems by closing your eyes and letting them come at you out of the dark.

Whether what the CEO of Whole Foods did was malicious or just foolish is almost beside the point. What really matters is that so many leaders believe that deceptive actions and suppression of the truth are acceptable. That’s the thing to worry about.

When our leaders become ethically blind, they ought to forfeit the right to lead. It’s up to all of us to enforce that law, before the universe enforces it for us.

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